Support
Email support is the active channel. We aim to respond within 2 business days.
Email support@abroadq.com with your account email, audit ID if available, and a concise description of the issue.
Do not email passwords, government portal credentials, forged documents, or documents you are not authorized to share.
This form is a guide for what to send by email. It does not submit yet because email/ticket provider integration is not connected.
Use Settings to download a JSON export, delete profile-owned data, or request full account deletion.
Update your questionnaire answers, then return to your route plan to review the latest score run.
Generate or unlock your audit from the Audit page. PDF download appears after unlock.
Review required and optional evidence status from the Evidence page.
You may email support@abroadq.com within 7 days of a paid audit unlock for duplicate charge, failed unlock, missing PDF access, or an audit that is unusable because of a technical error. This review does not guarantee refunds for immigration outcomes, score disagreement, changed plans, or decisions by third parties.